Privacy Policy

Our Privacy Policy

At Entrust we recognise that your privacy is very important to you – it is to Entrust as well.  We handle personal information and use personal and sensitive information provided by people everyday.

We are committed to supporting and complying with the National Privacy Principles (NPPs), set out in the Privacy Act 1988 (Cth) (as amended).  The information set out below is a summary of the obligations under the NPPs.

We hope that this statement will address any potential concerns you may have about how personal and sensitive information you provide to Entrust is collected, held, used, corrected, disclosed and transferred.

What personal information will we collect from you and why will we collect it?

As an AFS licensee carrying out a financial services business, we are subject to certain legislative and regulatory requirements, which necessitate us obtaining and holding detailed personal information.

We will not collect any personal information about you except when you have knowingly provided that information to us or authorised a third party to provide that information to us.  Generally, collection of your personal information will take place either in the form of documents and forms you complete for us, a face to face interview, over the phone or by way of online communication. From time to time additional or updated personal information may be collected through one or more of these methods.

What use will we make of the information you give us and in what circumstances will we disclose this information?

We will not use or disclose personal or sensitive information collected by us for any purpose other than:

1. the primary purpose for which it was provided or for related secondary purposes in circumstances where you would reasonably expect such use or disclosure; or
2. where you have consented to such disclosure; or
3. where authorised by the NPPs; or
4. disclosure as required under the terms of our AFS licence or under the law in relation to the Australian Securities and Investments Commission ,or other Government agencies; or
5. disclosure of your personal and sensitive information to superannuation fund trustees, insurance providers, administrators and product issuers may be required for the purpose of giving effect to your investment; or
6. providing you with direct marketing material such as articles that may be of interest to you.  You may, however, request not to receive such information and we will give effect to that request.

Will you be able to access the information you give us and what happens if the information is inaccurate?

If you ask, we will tell you what personal and sensitive information we hold about you, and what we do with it.  We will facilitate access to this information if you require.  Any charge we make for providing access will be reasonable.  If you can show us that personal or sensitive information is inaccurate, we will take all reasonable steps to correct it.  Note that Australian law provides that in certain circumstances we may not provide you  access to personal or sensitive information, for example where providing access would unreasonably interfere with another person’s privacy.  If we refuse access you will be advised of our reasoning.

Will the information we have about you be kept secure?

We will protect personal and sensitive information from misuse and loss, and will destroy or permanently de-identify personal information we no longer need.

Will we adopt identifiers that you provide us as your own?

We will not adopt as our own any identifiers that you may provide to us such as tax file numbers, Medicare numbers, etc.

Additional Privacy Information

Further information on privacy in Australia may be obtained by visiting the website of the Office of Federal Privacy Commissioner at www.privacy.gov.au.